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Privacy Policy


Privacy Policy

Last Updated: September 17th, 2025

JHL Sameday (“JHL Sameday,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you access or use our mobile applications, website, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services for you.

A. Personal Information You Provide to Us:

When you register for an account or interact with our Services, you may provide us with personally identifiable information, including but not limited to:

  • Account Information: Name, email address, phone number, company name, shipping/billing address, username, and password.
  • Payment Information: Processed securely by third-party payment providers. JHL Sameday does not store your full credit card details.
  • Order Information: Pick-up and drop-off locations, delivery instructions, order details, and proof of delivery (including photos or signatures).
  • Communications: Information provided when contacting support or interacting with drivers/dispatchers through the Services.
  • Device & Usage Data: IP address, device type, operating system, browser type, app version, crash logs, and interaction data.
  • Location Information: With your consent, we collect precise or approximate geolocation data from your device. This enables real-time delivery tracking and route optimization.
  • Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to improve functionality, monitor activity, and analyze trends.
  • Information from Third Parties: Payment processors (transaction confirmations), service partners (delivery status), and marketing partners (for promotions).

B. Information Collected Automatically:

When you access and use the Services, we may automatically collect certain information, including:

  • Device Information: IP address, device type, operating system, unique device identifiers, mobile network information.
  • Usage Data: Details on how you use the Service—pages visited, features used, time spent, referring/exit pages, and clickstream data.
  • Location Information: With your consent, we may collect precise or approximate location data from your mobile device, especially for delivery tracking. You can enable or disable location services through your device settings.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to monitor activity and retain information.
    • Cookies: Small data files stored on your device. You may refuse cookies via browser settings, but some parts of our Services may not function properly.
    • Web Beacons/Pixels: Electronic images used to count visitors, record popularity of sections, and verify system integrity.

C. Information from Third Parties:

We may receive information about you from third-party sources such as:

  • Social Media Services: If you choose to link your JHL Sameday account with a social media service.
  • Payment Processors: Information about your payment transactions.
  • Marketing Partners: Information that helps us optimize marketing and promotional activities.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: Processing your orders, coordinating deliveries, and managing your account.
  • To Improve and Personalize Your Experience: Understanding your preferences to enhance content, features, and usability.
  • To Process Transactions: Completing purchases and providing customer support.
  • To Communicate with You: Sending order confirmations, updates, and responding to inquiries.
  • For Marketing and Advertising: Delivering relevant promotions and offers. You can opt out of promotional communications anytime.
  • For Analytics and Research: Monitoring activity trends to improve performance and functionality.
  • For Security and Fraud Prevention: Detecting, preventing, and addressing fraud, abuse, and technical issues.
  • To Comply with Legal Obligations: Meeting applicable laws, regulations, and legal requests.

3. How We Share Your Information

We may share your information in the following cases:

  • With Service Providers: Third-party vendors and partners who perform services like payment processing, hosting, analytics, customer support, marketing, or delivery operations.
  • With Delivery Partners: To complete your orders, we share relevant details such as your name, contact number, address, and order information.
  • For Business Transfers: In case of mergers, acquisitions, financing, or sale of company assets.
  • With Affiliates: We may share data with our affiliates who are bound by this Privacy Policy.
  • For Legal Reasons: If required by law, government, or court orders.
  • To Protect Our Rights: To enforce our terms, protect JHL Sameday’s rights, property, or safety, or that of our users and others.
  • With Your Consent: When you explicitly agree to share your data.
  • Aggregated or Anonymized Data: Non-identifiable data may be shared for analytical or statistical purposes.

4. Your Choices and Rights

You have control over how your information is used:

  • Account Information: You may update, correct, or delete your data through your account settings or by contacting us.
  • Location Information: You can enable or disable location tracking via your device settings, though this may affect delivery functionality.
  • Cookies: You can set your browser to refuse or remove cookies.
  • Promotional Communications: You can opt out of marketing emails via unsubscribe links or account preferences.
  • Push Notifications: You can manage or disable push notifications from your device settings.

5. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal data. However, no electronic transmission or storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Children’s Privacy

Our Services are not intended for individuals under 13 years old. We do not knowingly collect personal data from children under 13. If such data is found, it will be deleted immediately. Parents or guardians may contact us if they believe their child’s data has been collected without consent.

7. Third-Party Services and Links

Our Services may include links to third-party websites or services not operated by JHL Sameday. We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies before interacting with them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.